Refund Policy
At June & Wells, we want you to be completely happy with your order. Please read the policy below so you know exactly how cancellations, returns, refunds and warranty claims work.
Order Cancellations
Orders can be cancelled within 24 hours of being placed, or before your order goes into production, whichever comes first. To cancel, email us as soon as possible at info@junewells.com with your order number.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please let us know within 7 days of delivery. Email info@junewells.com with:
- Your order number
- 4–5 clear photos of the item and the packaging
- A short video showing the issue
Once your request has been reviewed and approved, we will send you a free replacement or issue a full refund, at our discretion.
Returns
We offer a 30-day return consideration period, starting from the confirmed date of delivery. Please note that returns are not automatically approved.
To be considered for a return:
- The item must be unused, with the original packaging intact
- An unboxing photo or video must be included with your return request
- Proof of purchase must be provided
- Used items cannot be accepted for return
Return shipping: Customers are responsible for the cost of return shipping. We do not provide prepaid return labels.
Restocking fee: A restocking fee of $25 USD per order will be deducted from all approved refunds.
All returns require our written approval before the item is sent back. Once your return is approved, we will provide you with the return address. Items sent back without prior approval cannot be accepted.
To request a return, email info@junewells.com with your order number, the item(s) you’d like to return, and your unboxing photo or video.
Refunds
Once your return has been received and inspected, approved refunds will be issued to your original payment method within 5–7 business days. Please allow some additional time for your bank or card provider to process and post the refund.
Original shipping fees are non-refundable.
If you have not received your refund within 10 business days of approval, please contact us at info@junewells.com.
Warranty
Our warranty covers manufacturing defects only. It does not cover:
- Damage caused by improper use or care
- Damage caused by sharp or metal utensils on coated or polished surfaces
- Damage caused by improper cleaning
- Normal cosmetic wear, such as discoloration or patina
To make a warranty claim, email info@junewells.com with your order details and proof of purchase.
Contact Us
If you have any questions about this policy, please contact us:
Email: info@junewells.com
June & Wells is a brand operated by EBG Collective LLC.